Terms of Service
These are the terms Autobody & Glass Repairs Ltd works to. They are written in plain English because that is how we deal with people. By booking work with us or using this website you agree to them. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Last updated: July 2026.
Quotes and estimates
Quotes are free and carry no obligation. A quote is based on what we can see and what you tell us; panel work on older vehicles sometimes uncovers hidden damage (rust under paint, water damage behind panels) that could not be seen at quoting. If that happens we stop, contact you with the revised scope and price, and only continue once you approve it.
Quotes are valid for 30 days. Parts pricing and availability can move with suppliers and exchange rates outside that window.
Repairs and workmanship
Every job gets a final inspection before it leaves the workshop. Our workmanship is guaranteed: if something we repaired or painted fails because of our work, bring it back and we will put it right at no cost to you.
The workmanship guarantee covers our labour and application. It does not cover new damage, stone chips, corrosion originating from areas we did not repair, or wear and tear.
Insurance work
You have the legal right to choose your own repairer. Your insurer cannot require you to use theirs. We work with all major insurers and can deal with your insurance company directly on your behalf: quoting, assessment photos and claim paperwork.
Your policy excess (and any policy shortfall your insurer declines) is payable to us when you collect the vehicle, unless your insurer has confirmed otherwise in writing.
Payment and collection
For private (non-insurance) work, payment is due on collection of the vehicle unless we have agreed terms with you in advance. Large jobs may require a deposit before parts are ordered; we will tell you at quoting if that applies.
Vehicles left uncollected for an extended period after completion may incur reasonable storage costs. Talk to us if you need a finished vehicle held.
Your vehicle while it is with us
We take care of every vehicle on site and the yard is secured outside work hours. Please remove valuables before drop-off. If your vehicle needs to be driven as part of the repair (test drives, wheel alignment, WOF checks) our team does so under the workshop insurance.
This website
Content on this site (photos of our work, text and the site design) belongs to Autobody & Glass Repairs Ltd or its licensors; please do not reuse it without asking. Information on the site is general in nature: every repair is quoted on the actual vehicle.
Questions about these terms: call 03 323 4115 or email autobodyrepairs@xtra.co.nz.